FAQ


FREQUENTLY ASKED QUESTIONS

1. What is Corjl?

Corjl is a powerful online editing platform where customers can personalize their own digital products for FREE within their web browser on their computer or mobile device. With Corjl, there is no waiting for digital items or personalized product proofs. A link to access your order is delivered to your email within minutes once your payment has processed. You can begin personalizing your templates at Corjl.com right away! Access to your design requires signing up for a free account at Corjl.com. Corjl is an official Etsy app. Although limited mobile editing is available, it is highly recommended to access and edit your templates on your computer or laptop, preferrably on Chrome, Safari or Firefox.

2. Can I try before I buy?

Absolutely! Each listing in our Etsy Shop has it's own demo so you can see how your favorite template will look with your personalization prior to purchasing! Or, check out a sample demo by clicking HERE. You will be able to edit the template in demo mode, however, you will not be able to save or download files. Watermarks will not be visible on purchased templates as shown in the demo.

How do I access my template after purchase?

There are 2 ways to access your template.

1. After checkout is complete and your Etsy payment has processed, you will receive an email within minutes from Corjl at the email address associated with your Etsy account. The email will contain a direct link which can be used to access your template in Corjl.

2. You may also go directly to Corjl.com, click the Customer Login button (edit a purchased item) and enter your Etsy email address & order number (not transaction number) to access your purchase once your Etsy payment has processed. To locate your Etsy Order number, login to your Etsy account and visit your Purchases page. Click the View Receipt button to the right of your order. The order number is located at the top left corner of the receipt.

PLEASE NOTE: You must sign up for a FREE account at Corjl.com to access your template. It may take a few minutes to successfully login due to Etsy order & payment processing, Corjl order setup & email delivery, etc. (Usually no more than five minutes.) Thank you for your patience! If you do not have access your Etsy email address, please contact me and I can send the link to your preferred email address.


What can I personalize or edit in my template?

Please refer to each listing for the ways in which each specific template can be edited as many contain uneditable text elements. Try the FREE DEMO in every listing before you buy! You will be able to edit most text, however, some templates have text images that are not editable. Advanced font features include a selection of premium fonts that best complement the design, changing text color & size, adding emphasis to text as well as adding drop shadows, stroke & more. You can add additional text boxes & your own images. Overall design theme & color scheme cannot be changed. Template size cannot be changed. Please contact us with any custom design requests prior to purchase.

*Please refer to the MOBILE tab on the navigation menu at the top of the page for mobile editing as it is currently limited to changing text (not fonts or text colors) and adding images only. Desktop or laptop use highly recommended when editing with Corjl to access all of the amazing features this program has to offer!


Does my template expire and is there a download limit?

• Template access will expire 6 months from date of purchase. (180 days.)
• It is important to note that all editable template purchases have a MAXIMUM FILE DOWNLOAD LIMIT of 10.

You can edit the template as many times as you need to get your template design just right! Be sure to SAVE any changes each time the template is edited and before logging out of your order or downloading. You may resume editing the next time you login. Please download only after saving your final revisions and you are ready to print your files.

If you believe your needs require additional downloads, please contact us with details and we will consider if we can accommodate your request or you will require an additional purchase.


Can you edit my template for me?

YES! We are happy to personalize your templates for you!

1.) Click Here: ADD ON Editing Service for Invitations Only
If you are purchasing an Editable Invitation and would like us to edit for you, please purchase this listing AND the invitation template design listing of your choice.

2.) Click Here: ADD ON Editing Service for Party Printables
If you are purchasing an Editable Party Printable (NOT Invitations) and would like us to edit for you, please purchase this listing AND the party printable design listing of your choice.

We also offer PRINTED INVITATIONS which INCLUDE the cost of the Template Design + Editing + Printing + Evelopes + Free Shipping! No additional purchase is necessary! Add only this listing to your cart for template design and ALL services!

Please Note: Editing Services include personalizing editable text only. No design changes are included. Please CONTACT US for custom design requests or changes prior to purchasing.


Can you print my invitations for me?

YES! We are happy to print and ship your invitations right to your door! At this time we do not offer printing services for products other than invitations. Please note we do not currently have a RUSH option available.

 PRINTED INVITATIONS: We are happy to EDIT, PRINT & SHIP your invitations & envelopes directly to you with the purchase of the following BUNDLE LISTING in our Etsy Shop. One low price for template design and all services! No additional purchase is necessary and includes FREE SHIPPING to the US!

*Please note it may take between 7 to 18 business days for delivery! We do not currently have a Rush option available but make every effort to process your order in a timely manner. Because we depend on our printers and mail carriers for processing time and delivery, we cannot guarantee a delivery date. You will be provided with a tracking number when your order has been shipped, however, this is an estimated date of delivery and may be changed or updated by the postal service during shipment.


 INTERNATIONAL ORDERS: At this time we do not offer International orders for Printed Invitations. We are sorry for the inconvenience.


Where can I print my invitations?

 HOME PRINTING: One of the benefits of our invitation templates is that you can print from the convenience of your own home! PDF format with trim marks is best for quality printing at home (multiples per page is recommended to save paper). White matte card stock of 100 lb. or higher is recommended. Color inkjet printers set to maximum quality will produce the best results when printing at home. All designs are created in high resolution DPI and are print lab quality when downloaded from Corjl. If there are issues with print quality (more on Print Quality here), it is likely due to improper printer settings, weight, style or color of paper, ink levels, etc. We are unable to troubleshoot computer or printer issues, but we will attempt to help in any way that we can.

 PROFESSIONAL PRINTING: We recommend and partner with PRINTS OF LOVE, an Eco-Friendly Printing Service offering competitive pricing with fast & FREE shipping on every US order! For every order placed using our link below, a tree will be planted in your name! You will receive a quality product while helping protect the environment! Win, win!

You may also print at your local print shop, office supply store or online print lab, such as Mpix.com, Zazzle.com, Office Max/Depot, Staples, Walmart (select premium card stock, not photo paper to print double sided) etc. JPG format with bleed is recommended for professional printing but some print shops will accept or prefer PDF. Bleed is already set to print standard 1/4" (or 0.25). Simply save the files and deliver on a USB flash drive, send via email or upload online to the printer of your choice.

 PRINTED INVITATIONS:
We are happy to EDIT, PRINT & SHIP your Invitations & Envelopes directly to you with the purchase of this BUNDLE LISTING: Printed Invitations: We Edit, Print & Ship*

*Invitation printing is currently limited to orders within the US. Please note it may take between 7 to 18 business days for delivery! We do not currently have a Rush option available but make every effort to process your order in a timely manner. Because we depend on our printers and mail carriers for processing time and delivery, we cannot guarantee a delivery date. At this time, we are offering printing for invitations ONLY.
TIP: We recommend our Printed Invitations or professional printing any time you want to include a PHOTO on your invitation for best quality.


What quality can I expect when I print myself?

Our graphics are created in high quality 300 DPI and are print lab quality when downloaded from Corjl, however, there are various factors that influence the final result of color and quality on a printed product due to the nature of light on a screen versus ink to paper as well as file conversion from web to print. Because we will not be professionally calibrating these factors for you, we cannot guarantee quality or color accuracy which can vary depending on one computer’s screen resolution to another, the print lab you choose, paper quality or style, ink levels, file format and more. While we stand behind the quality of our designs, by purchasing our products you are agreeing that we will not be held responsible for quality or color variations between the files you see on screen, the files you download, and the actual printed product by either your home printer or professional print lab. If you have issues with print quality or color, please let us know and we will attempt to help in any way that we can, however, we are unable to troubleshoot computer or printer issues due to the unlimited number of computer, paper and printer brands, products, styles, options and current age. You will likely need to consult with your home computer or printer's instruction manual or your print lab's customer service. Selecting a print lab with a satisfaction guarantee policy is highly recommended.


What size envelope fits the 5x7" invitation?

Envelopes sized at 5.25" x 7.25" will fit a 5x7 invitation perfectly. This size is also known as "A7".

White envelopes are included with your PRINTED INVITATIONS order from our shop, so no additional purchase is necessary! If you are interested in Printed Invitations, please purchase only this BUNDLE listing which includes TEMPLATE DESIGN, EDITING, PRINTING, ENVELOPES & FREE SHIPPING! Click to purchase our PRINTED INVITATIONS.


Can I change the size of the template?

It is not possible for you to resize a template after purchase. Please use our CONTACT US form to request custom sizes prior to purchasing. All available sizes included with your purchase will be in the listing's description or you will select from sizes available in the listing variations when purchasing.


Do you take Custom Orders?

We love bringing your ideas to life!

Custom template designs are considered on a case by case basis and according to our current demand and availability.

Please CONTACT US with the details of your custom design request and we can provide you with our availability and a price quote. A custom listing will be set up just for you to purchase through Etsy.

Custom designs are offered at an additional cost to our predesigned templates and we reserve the right to resell the design in our shop.


What are your Terms of Use?

Templates are created for a single celebration, event, announcement or holiday and are designed for Personal Use only. Commercial use is not allowed. Purchasing for third party use, such as by a professional party planner or photographer, is not allowed. If you have questions about whether or not your desired use or event qualifies as personal use or you have a non-profit event request, please CONTACT US with details prior to purchase for written permission. Templates may not be shared or distributed for profit or for free in whole or part. Templates include up to 10 file downloads per purchase. Template access expires 6 months from date of purchase.

All Rights Reserved © Sincerely Susan Design Co.


I can't find my downloaded files on my computer, please help!

When downloading files, your computer may automatically download to a specific location, such as your Downloads or Documents folder. You may also have the option to choose the location of the download, such as to your Desktop or Dropbox. If you cannot locate your downloaded files, please first check your system's Downloads or Documents folder or other folder you have designated for downloads. If you still cannot locate the files, try opening your active browser's download cache/icon and select the option "Show/Open in Containing Folder" for the downloaded file. If the download was successful, your system should open the folder with the temporary location your file was stored to. If neither of those methods show the download files, please CONTACT US and we will be happy to download the files for you and email them directly to you. We will also notify Corjl customer support to check your order for any errors.


Will I need a Copyright Release to print my files?

It is not likely you will need a Copyright Release to have the files printed, however, if one has been requested for your order or you would just like to have one on file, please feel free to submit a request along with your Etsy transaction number through our CONTACT form and I will be happy to provide one for you.